Terms of Service
mise — Food Safety Compliance The Form Lab · ABN: 16 384 119 323 Effective date: 27 May 2026 Last updated: 27 May 2026
The short version (TL;DR)
mise is a compliance record-keeping tool — it helps you maintain records, it doesn't guarantee compliance
You're responsible for the accuracy of what you log
Subscriptions are monthly or annual, cancel any time, no refunds on current period
Your records are kept permanently — even if you cancel
Don't misuse the app or share your account
We can suspend accounts that violate these terms
These terms are governed by New South Wales law
1. About mise
mise is a food safety compliance record-keeping application built and operated by The Form Lab, an Australian business.
Contact: Email: support@miseapp.com.au Website: miseapp.com.au
By downloading, installing, or using mise you agree to these Terms of Service. If you do not agree, do not use mise.
2. What mise is and isn't
mise is:
A structured daily compliance record-keeping tool
Aligned with FSANZ Standard 3.2.2A
Designed to help food business operators maintain audit-ready records
A tool to support your compliance practices
mise is not:
A guarantee of compliance with any food safety law
A substitute for professional food safety advice
A Food Safety Supervisor program or certification
Responsible for ensuring your business meets all applicable requirements
The operator remains solely and entirely responsible for:
The accuracy of records entered into mise
Ensuring their practices meet all applicable local, state, territory, and national food safety requirements
Appointing a qualified Food Safety Supervisor where required by law
Meeting any requirements beyond the FSANZ framework imposed by their local council or jurisdiction
By using mise you acknowledge these limitations and agree that The Form Lab bears no liability for any regulatory action, penalty, fine, or enforcement outcome arising from your use of or reliance on mise.
3. Your account
Creating an account: You must provide accurate information when creating your account. You are responsible for keeping your account details up to date.
Account security: You are responsible for maintaining the security of your account credentials. Do not share your password. If you believe your account has been compromised, contact us immediately at support@miseapp.com.au.
One account per business: Each subscription covers one business location. Multiple locations require separate subscriptions unless a multi-location plan is available.
Staff accounts: Pro plan subscribers can invite staff members to their organisation. You are responsible for the actions of all users within your organisation account.
Account accuracy: You are responsible for the accuracy of all records entered into mise by you or your staff. mise stores what you log — it cannot verify whether logged information is accurate or truthful.
4. Subscriptions and payment
Free trial: New accounts receive a 14-day free trial with full access to all features of your chosen plan. No credit card is required to begin your trial.
Subscription plans:
Starter — $19 AUD per month or $190 AUD per year
Pro — $35 AUD per month (annual pricing available)
Prices are in Australian dollars and include GST where applicable
Billing: Subscriptions are billed monthly or annually in advance. Payment is processed by Stripe. By subscribing you authorise recurring charges to your nominated payment method.
Annual subscriptions: Annual subscriptions are billed upfront for 12 months.
Price changes: We may change subscription prices with 30 days notice. Price changes will be communicated by email and will take effect at your next renewal.
Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You will retain full access until that date.
Refunds: We do not offer refunds for partial billing periods. If you cancel, your access continues until the end of the period you have paid for. If you believe you are entitled to a refund in exceptional circumstances, contact us at support@miseapp.com.au and we will consider your request.
Failed payments: If a payment fails we will notify you by email. If payment is not resolved within 7 days your account may be suspended. Your records will be retained during any suspension period.
5. Your compliance records
Ownership: Your compliance records belong to you. We do not claim any ownership over the data you enter into mise.
Retention: Your records are stored permanently on our servers. We do not delete compliance records regardless of your subscription status.
Access after cancellation:
Active subscription — full access and export
Cancelled — 30-day grace period with full export access
After 30 days — account suspended, records retained, access restored on resubscription
Export: You can export your records as a PDF at any time from within the app. We recommend exporting records regularly and keeping copies for your own records.
Accuracy: mise stores what you log. You are responsible for ensuring records accurately reflect your actual food safety practices. Logging inaccurate information is a misuse of mise and may undermine your compliance position.
6. Acceptable use
You agree not to:
Use mise for any unlawful purpose
Enter false, misleading, or fabricated compliance records
Share your account credentials with people outside your organisation
Attempt to access another organisation's data
Reverse engineer, decompile, or copy any part of mise
Use mise in any way that could damage, disable, or impair our systems
Resell or sublicense access to mise
We reserve the right to suspend or terminate accounts that violate these terms without notice and without refund.
7. Intellectual property
Our property: mise, including its design, code, content, and branding, is owned by The Form Lab. Nothing in these terms transfers any intellectual property rights to you.
Your property: Your compliance records, business information, and data remain yours. We claim no intellectual property rights over your data.
Feedback: If you provide feedback or suggestions about mise, you grant us the right to use that feedback without obligation or compensation to you.
8. Availability and changes
Availability: We aim to keep mise available at all times but cannot guarantee uninterrupted access. We may perform maintenance, updates, or repairs that temporarily affect availability. We will endeavour to notify you of planned downtime in advance.
Changes to mise: We may add, change, or remove features from mise at any time. We will communicate significant changes that affect your use of the app. Continued use of mise after changes constitutes acceptance.
Changes to these terms: We may update these terms from time to time. Material changes will be communicated by email or in-app notification at least 14 days before taking effect. Continued use of mise after the effective date constitutes acceptance of the updated terms.
9. Limitation of liability
To the maximum extent permitted by Australian law:
The Form Lab's total liability to you for any claim arising from your use of mise is limited to the amount you paid for mise in the 12 months preceding the claim
We are not liable for any indirect, consequential, special, or incidental loss or damage
We are not liable for any regulatory action, fine, penalty, or enforcement outcome arising from your use of mise
We are not liable for any loss of data beyond what is within our reasonable control
We are not liable for any third-party services used in connection with mise
Nothing in these terms excludes any rights you may have under the Australian Consumer Law that cannot be excluded by contract.
10. Warranties
mise is provided on an "as is" basis. We make no warranty that:
mise will meet your specific compliance requirements
mise will be error-free or uninterrupted
Any export generated by mise will satisfy an Environmental Health Officer or regulatory body
We warrant that we will provide mise with reasonable care and skill in accordance with Australian Consumer Law.
11. Termination
By you: You may cancel your account at any time by contacting support@miseapp.com.au or through the subscription management portal.
By us: We may suspend or terminate your account immediately if you:
Violate these terms
Provide false information
Engage in conduct that we reasonably believe is harmful to mise, other users, or third parties
Fail to pay subscription fees after a reasonable grace period
On termination your access to mise will be suspended. Your compliance records will be retained in accordance with Section 5.
12. Disputes
If you have a complaint or dispute, please contact us first at support@miseapp.com.au. We will endeavour to resolve disputes informally within 30 days.
If a dispute cannot be resolved informally, it will be subject to the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
13. General
Entire agreement: These terms, together with our Privacy Policy, constitute the entire agreement between you and The Form Lab regarding your use of mise.
Severability: If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.
Waiver: Our failure to enforce any provision of these terms does not constitute a waiver of our right to enforce it in future.
Assignment: You may not assign your rights under these terms without our written consent. We may assign our rights in connection with a sale or transfer of our business.
Australian Consumer Law: Nothing in these terms is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law or any other applicable consumer protection legislation.
14. Contact
The Form Lab support@miseapp.com.au miseapp.com.au
These terms are governed by the laws of New South Wales, Australia.
